Shipping Policy

Payment Policy

 

We accept the following methods of payment:

  • Credit card (VISA, Master Card, American Express, Discover)
  • PayPal
  • Bank Debit card

You do NOT need a PayPal account in order to purchase from Nothin’ But Clocks. If you wish to set up a PayPal account, they will walk you through the simple sign-up process. To learn more, click here.

You will be charged in full at the time of order placement. If we are unable to fulfill your order at that time (ex: out of stock, backorder), you will be refunded and charged only when the item ships.

Nothin’ But Clocks collects sales tax from Michigan customers, as required by law. We are not required and, therefore, do not collect sales or use tax in any other state. Be aware that a purchase is not exempt from sales or use tax just because it is made over the Internet. Please check your individual state’s laws regarding the reporting of taxable purchases that were not taxed at the time of purchase. If you owe sales or use tax on those purchases, you may need to file a tax return at the end of the year. This information is available on your state’s website.

 

Cancellations

 

An order that has been processed and shipped cannot be cancelled. It will then fall under our standard return policy for non-defective items.

Please contact us immediately if you need to cancel your order. IF we can confirm with the supplier that the item has not yet shipped, we will issue you a refund in the original form of payment.

Personalized items are NON-CANCELLABLE and NON-RETURNABLE.

 

Shipping Policy

 

We ship to the contiguous (lower 48) United States only.

At this time, we do not ship to PO Boxes, Alaska, Hawaii, military APO/FBO addresses, or outside the US

Carriers

Items ship via UPS Ground and FedEx.

Shipping Timelines

  • Most orders are shipped within 2-3 business days after order placement Mon-Fri 8am-5pm (EST).
  • They will typically arrive within 5-7 business days, depending on your location.
  • Some of our products are manufactured when the order is placed. Please refer to the product descriptions for specific details and timelines.

Order tracking

As soon as your item has shipped, you will receive an email with the tracking information.

Damaged Products

You should take the time to inspect your package immediately upon arrival from the carrier. Occasionally, the outer carton may look damaged, but the product inside the box is perfectly fine.

If your product arrives damaged, please contact us within 24 hours of receipt. We will be happy to process an insurance claim on your behalf, but we will need your help to do so. We ask that you fill out a Return Authorization Form, with a brief description and photos of the damage. We will send you an email within 2 business days containing a return authorization number and prepaid return shipping label, along with further instructions.

Once we receive the item back at our warehouse, you will be sent a replacement at no additional charge.

FREE Ground Shipping on All Orders Within the Lower 48 United States! Dismiss